How OPB Guttering handles your personal data when you request a gutter assessment, book a repair or browse this site. This policy explains what we collect, why we collect it and the choices you have over your information.
When you submit an enquiry through our contact form, we receive the details you provide: your name, email address, phone number and the message you send about your guttering or downpipe issue. We also collect basic technical data automatically, such as your browser type, device information and pages you visit, through analytics cookies. We do not collect payment details on this site because bookings and payments are arranged separately by phone or email.
We use the information from your enquiry to respond to your request, arrange a site assessment, prepare a quote for gutter installation, repair or maintenance work, and keep records of our correspondence. Technical data helps us understand how visitors use the site so we can improve the content and fix issues. We do not sell your personal data to third parties and we do not use it for automated decision-making.
This site uses a small number of cookies to remember your preferences and to collect anonymous analytics about page visits. These cookies help us see which guides and checklists are most useful to homeowners and landlords. You can disable cookies in your browser settings, but some parts of the site may not work as smoothly. We do not use advertising cookies or cross-site tracking.
Enquiry messages and the contact details you provide are stored securely in our email and customer management systems. We keep this information for as long as needed to complete your project and to meet legal and accounting requirements, typically up to six years after the last contact. After that period, your details are deleted or anonymised.
We share your information only with trusted service providers who help us run the business: our website hosting provider, email and form processing services, and analytics tools. These providers process data on our behalf and are contractually required to protect it. We do not share your details with marketing agencies or unrelated companies.
You have the right to request a copy of the personal data we hold about you, ask us to correct inaccurate information, request deletion of your data, and object to or restrict certain processing. You can also withdraw any consent you have given at any time. To exercise these rights, contact us using the details below and we will respond within 30 days.
OPB Guttering is the data controller for the information collected through this website. For any privacy-related request, including access, correction or deletion of your data, contact us at info@opbgutters.com or call +44(0)2714055087. Our registered address is 781 Natasha Knolls, Annaberg, MK9 2AD.
We may update this privacy policy from time to time to reflect changes in our services or legal requirements. The latest version will always be available on this page. This policy was last updated on 14 January 2025.